Microsoft Warranty Jacking Scam (XBOX Sucks)

by Dave @, Ontario, Wednesday, January 03, 2007, 05:58 (4034 days ago)

So I buy an XBOX 360 back in Jan 06 because of all the hype. Everything is great until about Nov 06 when the system starts freezing up (a "recognized problem by Microsoft";). So First I call them and ask for warranty and they tell me I have to pay to ship the XBOX 360 to and from them. (I’m like WTF every reputable company normally picks up the shipping charges, but whatever). So after fighting with them they agree to send me a box and they do...4 weeks later. So now it’s Oct and I send in the XBOX and they say 5-10 business days. 10 Business days later I’m worried so I call and they say they never received it.... aside from the fact they paid for the box and its shipment and provided a tracking number to which Purolator provide confirmation of receipt with a signature from one of their employees. (Thanks Purolator finally someone who understand procurement). After speaking with 3 Microsoft employees they all starting saying "I hope you got insurance buddy” Like WTF? Finally I speak with the Supervisor who says that the package is not lost its temporarily missing (WHERE DID THIS CHICK GO TO SCHOOL?) so after arguing with her about the whole mess she says "what the hell you going to do? Go to the press? "So in order for me to get my console back I have to go to the press and press legal action? This is the worse company on the planet in terms of customer service, and I strongly urge people to stay away from Microsoft...Go buy a Nintendo Wii, a PS3 or even a fucking Sega Game Gear because even in 2007 Sega would still provide you with better customer service. Its now Jan 07 and still I have no console, just a bunch of game going up for sale on ebay with a smear of my fiecies on the Microsoft logo. Oh and I forgot to mention, look for the conversation with Microsoft on UTUBE, I will be posting my taped conversations with these representatives and everyone can hear how badly Microsoft treats their patrons. (Your not a person, your a $) This company and its employees flat out jacked me and I will get even. Nothing but a bunch of thieves if you ask me…beware

Microsoft Warranty Jacking Scam

by Chip, Sunday, January 07, 2007, 00:52 (4030 days ago) @ Dave

I know exactly how you feel. Things are kind of tight money wise, so instead of buying a new 360 console, I opted to refurbish my 7 year olds X-Box (for $90) through Microsoft and buy some new games and peripherals (wheel/controllers/etc). I ship it to them 12/4/06 hoping to get it back by Christmas. Didn't hear anything for almost 2 weeks, finally get my xbox back. Fucking thing doesn't work. I call the customer service center and they tell me "no problem, we'll fix it under your 30 day warranty" (that they so graciously gave me after a refurbish). Its now 12/18/06, The bad news: my kid gets no Xbox for Christmas, and all his presents are xbox related. Instead of overnighting me a shipping box, it comes 12/22/06, and I send it back that day. It comes back to me 1/5/07 with a note that says "Your xbox console shows evidence of tampering, and it has been returned to you unrepaired". Funny shit right? Another call to the customer service center warrants the following frustration: The lady who answered the phone spoke marginally understandable English and got more progressively pissed when I couldn't understand her, and everytime I tried to explain that THEY were the only ones to open my xbox console, I kept getting the same bullshit line....."Our anti-tampering policy states that we cannot repair your xbox" "But maam, you don't seem to understand that the only people to open my console was the service center who supposedly refurbished it 2 weeks ago" "Yes I understand, but out anti-tampering policy states that we cannot repair your xbox" WHAT A FUCKING JOKE. After assuring me that I was speaking on a recorded line, I not so politely invited her and microsoft to suck my dick.
Rant over

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